ACAS are an independent organisation who attempt to assist both parties in a Tribunal complaint to reach an amicable settlement.
After a Tribunal complaint has been issued, they will contact both parties to introduce themselves. They will thereafter act as a “middle man” to promote a conciliation agreement between the parties as an alternative to the Tribunal dealing with the claim at a hearing.
The terms of any settlement will be contained within a written agreement called a “COT 3″ which will be signed by or on behalf of both parties. This will conclude the claim and the Tribunal will be notified of this by ACAS.